Refund Policy
We believe in fair and transparent billing. Review our straightforward refund terms designed to give you peace of mind when deploying with FraxZCloud.
1. 24-Hour Full Refund
FraxZCloud offers a full (100%) refund within the first 24 hours of your initial purchase, provided you supply a valid reason for the cancellation. This guarantee allows you to test our infrastructure risk-free. If the service does not meet your expectations, simply contact our support team within 24 hours of provisioning.
2. 7-Day Partial Refund (70%)
If you decide to cancel your service after the initial 24 hours but within 7 days of your purchase, you are eligible for a 70% partial refund. This applies to standard hosting plans. After 7 days, no refunds will be issued under any circumstances.
3. Exceptions & Non-Refundable Items
Refunds are not applicable to account credits obtained via Linkvertise, dedicated server deployments, domain registrations, or any service suspended due to a violation of our Acceptable Use Policy (AUP). If your service is terminated for AUP violations (e.g., DDoS, Phishing), your right to a refund is immediately forfeited.
4. Processing & Payment Methods
Approved refunds will be processed back to your original payment method (Razorpay or PayPal). Please allow 5-7 business days for the funds to reflect in your account, depending on your bank or payment provider's processing times.
5. How to Request a Refund
To initiate a refund request, you must open a billing ticket through our control panel or contact support directly at support@fraxzcloud.in. Ensure you provide your service ID and a valid reason for the cancellation to expedite the process.
Need a Refund?
If you meet the refund criteria, please reach out to our billing support team immediately.